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Now apply ready-made and tested themes or do CSS customization to make a unique support portal with a personalized look and feel.
Connecting Desk allows you to modify ticket fields so you can only get customer information relevant your business.
You can create and assign permissions, access restrictions, and other such actions to define particular agent roles, so they know their responsibilities.
For smooth workflow and better tracking of progress, you can make custom statuses of different stages.
Uses connecting desk in-built capabilities to improve time management by automating helpdesk’s repetitive tasks.
Quickly assign tickets to agents and groups based on priorities, their requests and keywords.
Based on the completion of certain events or time, you can set actions triggered by the event or time.
Changes in tickets can be brought to customer’s and agent’s attention through instant notifications.
No matter where you are, you are right next to the customer with the connecting desk mobile app.
Singular inbox allows you to track and manage tickets for various agents in a department.
For agents and groups working different hours, set and monitor response and resolutions of tickets based on your deadlines.
With connecting desk, you can make sure no two agents are assigned the same ticket or task.
Save time and ensure consistency by answering common questions with correct set of formatted replies.
Recognize shortcomings, create solutions and improve your helpdesk performance through connecting desk.
Through set helpdesk metrics and parameters, compare agents and group performances to look for areas for improvement.
Custom insights and data backed results through (App Name) will help improve your businesses daily functions.
The dashboard allows you real-time monitoring of groups, agents, tickets, and trends for further improvement.
Get honest and data-driven customer satisfaction reports to help you understand the performance of your support.
